University Hospitals of Leicester NHS Trust on Patient Engagement with PhenoTips

In the thirty-eighth installment of the PhenoTips Speaker Series, genetic counsellors and digital champions, Anna Hemsley and Vicki Kiesel, present and discuss UHL’s adoption of PhenoTips’ digital family history intake.

Published on September 23, 2026

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The Leicestershire, Northamptonshire and Rutland Genomic Medicine service discovered significant benefits as a result of a coordinated regional effort to digitise genomic medicine. The staff developed a pilot study to measure the effects of a switch from paper Family History Questionnaires and manually entered pedigrees to PhenoTips’ digital intake questionnaires. In this presentation and discussion, discover how coordinated workflow digitisation with PhenoTips improved engagement and efficiency for patients, while reducing workloads for both admin and family history teams.

Discover the power of digital family history intake and automatically drawn pedigrees

Find out how PhenoTips transforms workflows and improves efficiency for patients and staff.

Anna Hemsley has completed the STP training programme, as a Genomic Counsellor (HCPC), at the University Hospitals of Leicester NHS Trust. Anna received her Bachelor’s of Science in Genetics from the University of York, and has recently completed her Master’s of Science in Medical Genomics; Genomic Counselling. With a strong interest in improving patient care within genomics, her work has focused on the improvement of pedigree drawing, working to integrate the Phenotips software into Clinical practice. As part of this integration, Anna co-led the Leicestershire, Northamptonshire and Rutland Genomic Medicine service internal pilot project evaluating PhenoTips’ digital intake questionnaires.

Vicki Kiesel is the Lead Genetic Counsellor at the Leicestershire, Northamptonshire and Rutland NHS Genomic Service, and one of the UK’s leading specialists in cancer genomics and genetic counselling. With more than 20 years of clinical experience, she is recognised nationally for her expertise, strategic leadership, and commitment to ethical, clinically actionable genomic medicine. She is the Chair of the Genomics Expert Advisory Group for the East Midlands Cancer Alliance and CEO and founder of Genetic Experts. She lectures at the University of Leicester, serves as a GCRAB assessor, and has acted as a medical advisor for BBC dramas and appeared on television and radio programmes including Doctor in the House and DNA Family Secrets.

In this presentation and discussion, Anna and Vicki addresses:

  • Pre-digitisation workflows for family history collection and their impacts
  • Methods, results, and challenges of family history intake digitisation
  • Best practices for implementing departmental change
  • The benefits of digital family history questionnaires to patients and staff

Don't stop there

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